At Vina Shading Inc., we are committed to providing high-quality window covering solutions that last. All our products come with a 3-year warranty, ensuring your peace of mind and satisfaction.
Our Warranty Covers:
- Defects in Materials and Workmanship: Any defects in materials or workmanship during the warranty period.
- Hardware & Components: All operational parts, including cords, chains, mechanisms, and brackets that are technically malfunctioned during the warranty period, not caused by users
What’s Not Covered:
- Normal Wear and Tear: Normal wear and tear appeared during using, or exposure to extreme conditions (humidity, heat, etc.) not suited for the product’s intended use
- Improper Use or Installation: Damage caused by improper installation, misuse, neglect, or failure to follow the product care instructions.
- Accidents or Alterations: Damage from accidents, modifications, or unauthorized repairs.
How to Claim Your Warranty:
If you experience any issues covered under the warranty, simply contact our customer service team at +1 437 849 8118 with proof of purchase, a description of the problem, and any relevant photos. We will quickly assess the issue and provide guidance on repair, replacement, or service options.
Thank you for choosing Vina Shading Inc. We stand by the quality of our products, and we are dedicated to ensuring your satisfaction with our products. Should any issues arise, we’re here to help!
